Refund policy

At VelourCap.com, customer satisfaction is important to us.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will gladly provide a replacement or full refund.

Non-Refundable Items

We do not accept returns for items that have been used, damaged by misuse, or returned without original packaging.